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Suite 210 AIC Gold Tower Emerald Avenue cor Garnet Road, Ortigas Center, Pasig City 1600

Hotline No.: (632) 709-7777

CUSTOMER SERVICE TEXT
GATEWAY NUMBERS:

GLOBE - 09175849271
SUN - 09228964045
SMART - 09188236036

Fax No.:

(632) 637-4002
(632) 706-3365

Email:
Customer Service

Frequently Asked Questions
  1. How do I apply for a loan?
  2. What are the Requirements if I apply for a Loan?
  3. Is there an application fee?
  4. How will I pay my amortization?
  5. I have no existing checking account, can I still apply?
  6. How will I know if my loan is approved?
  7. I have a problem with my payments, what do I do?
  8. I am interested to renew my loan but I still have an outstanding loan. Do I need to pay off my loan?
  9. How do I renew my loan?
  10. For renewal, would I be required to submit the same documents?
  11. Is there a higher approval of loan amount if it is a renewal?
  12. Would the procedure be the same with renewal loans?
  13. Do I get a refund if I pay my loan in advance?

For your questions, suggestions, or inquiries, you may call the branch nearest to you or you can email us at afc.customerservice@asialinkfinance.com.ph. We will do our best to help you the best way we can. Thank you.

  1. How do I apply for a loan?
    • Loan Consultants
      You can approach any accredited loan consultant of Asialink all over the Philippines. Our Loan Consultants are always ready to help any client.

    • Telephone
      Call the Branch nearest to you for your inquiries. To find an Asialink Branch, click here.

    • In person
      It is always better to apply when you are there in person. Bring the necessary documents for a faster processing of your loan.

  2. What are the Requirements if I apply for a Loan?
  3. Requirements would depend on the kind of product you will avail of. The interest rates as well as the processing time also vary depending on the type of product that you apply.

    To know about or Products and Services, click here.

  4. Is there an application fee?
  5. Asialink application forms are not for sale therefore there are no application fees.

  6. How will I pay my amortization?
  7. The form of payment of the amortization is done through a Post Dated Check (PDC). Upon the release of your loan, you will issue PDC's to our company as a form of security of payment to us.

  8. I have no existing checking account, can I still apply?
  9. Yes you may. Asialink would be happy to open a checking account for you.

  10. How will I know if my loan is approved?
  11. An office representative will call to inform you if your application is already approved and will tell you the instructions on how to claim your loan.

  12. I have a problem with my payments, what do I do?
  13. Please get in touch with our collection agency nearest your location. Click here for contact details.

  14. I am interested to renew my loan but I still have an outstanding loan. Do I need to pay off my loan?
  15. There is no need to pay off the loan. You can renew your loan if you had already paid at least 60% of your loan, however, the balance would be deducted from the proceeds of your new loan application.

  16. How do I renew my loan?
  17. Loan Renewals are accommodated by our Renewal Department. You can call (632) 635-4884 or proceed directly to the branch near you. Our marketing department is happy to help you.

  18. For renewal, would I be required to submit the same documents?
  19. No need. You are only required to send your latest proof of income or bank statements.

  20. Is there a higher approval of loan amount if it is a renewal?
  21. Yes. Generally, Asialink gives a higher amount to those clients renewing especially those who have good credit standing with us. Although, there are exceptions that can happen through a case to case business.

  22. Would the procedure be the same with renewal loans?
  23. Yes. However, expect that there is a faster process than the first time since you are already part of our database.

  24. Do I get a refund if I pay my loan in advance?
  25. Yes. Please contact the Asialink Branch that manages your account and they will provide you with the accurate computation.